Not everyone will have 40 hours of tasks per week initially. However, when you delegate routine or time-consuming tasks to a virtual assistant, you free up time to focus on higher-value activities like growing your business or spending time on personal priorities. Many clients find that once they start leveraging their virtual assistant effectively, they easily fill those hours with tasks like scheduling, email management, customer support, content research, data entry, website scraping, file organization, lead + customer follow-ups, appointment setting or social media updates.

If you’re unsure, start by identifying recurring tasks or projects you’d like help with. Our team can assist in evaluating your needs and ensuring you make the most of your virtual assistant’s time.

We guide you through the process of paying your VA abroad using an online business-to-person or person-to-person payment center. Additionally, we provide instructions on the necessary documents you need to maintain on file to comply with federal regulations. This ensures a smooth, secure, and compliant payment process for both you and your VA.

Yes, your VA will work according to your schedule, even if it means working during nighttime hours in their local time. Our VAs are highly committed and willing to adjust their routines to meet your needs. This dedication reflects their determination to support their families while ensuring they provide excellent service to you.

Yes, virtual assistants can be just as effective, if not more so, than on-site employees. While they may be out of sight, they are far from out of mind. With modern tools for communication, task management, and screen monitoring, you can stay connected and track progress in real time. Virtual assistants are often highly skilled and focused, as they understand the value of maintaining productivity and delivering results. Additionally, hiring a VA eliminates overhead costs associated with physical office space, making them a cost-efficient solution for growing your business.

This is a common misconception. In fact, people in some parts of the southern United States often have stronger accents than most virtual assistants from the Philippines, where we source many of our VAs. The Philippines is the third-largest English-speaking country in the world, with English deeply integrated into their education system and daily life. Many of our VAs have proven track records in roles requiring excellent communication skills, such as cold calling for leads, customer follow-ups, and post-sale customer service. Their clarity, professionalism, and ability to adapt make them highly effective in any role requiring verbal communication.

No, it is strongly advised not to share NPI (Non-Public Personal Information) with your virtual assistant. This is not because virtual assistants are untrustworthy, but because transferring sensitive data over the internet can be intercepted by malicious individuals seeking to cause harm. By limiting the exposure of NPI, you significantly reduce the risk of data breaches and ensure compliance with privacy regulations.

It is also important to note that general information like a person's name, address, phone number, and email is not considered NPI unless it is connected to other sensitive details, such as financial or account information. For tasks involving sensitive information, consider using tools that allow restricted access or anonymized data to maintain security while allowing your VA to assist effectively. Protecting your clients' and your business's sensitive information remains a top priority.

A significant amount of time and effort goes into finding and onboarding your VA. Our team carefully selects candidates, ensuring they align with your specific needs, and we provide comprehensive training to set them up for success. Retaining the VA outside of our agreement undermines the value of the work we put into building this relationship and the systems that support it. Additionally, our ongoing service fee sustains the infrastructure and resources needed to ensure the VA’s performance meets your expectations. For these reasons, retaining the VA after termination without adhering to the terms of our agreement is not permitted. Please see the client agreement or consult with our staff for more details.

Yes, there is a small commitment as well as a minimal cancellation fee associated with our service. This is because we dedicate significant time and effort to finding the right VA for you and ensuring that both your needs and the VA’s performance align with your 12-month reasonable goals. Our systems, infrastructure, and ongoing support are designed to maximize your success, and the commitment helps us provide this high level of service.